Before You Return the Product

If you need assistance in installing and using your product, or if you have any questions about any product after purchasing, please contact us by phone at 817.656.8352, by postal mail, or email us at support@microlead.com. Our superb technical support service will be able to address any of the questions you may have. 

Microlead's 30-Day 100% Satisfaction Guarantee 

If you're not 100% satisfied with your Microlead purchase, you can return it for any reason. The following conditions and restrictions apply. Please read carefully before you make a purchase.

Conditions and Restrictions

Before returning your product, we encourage you to contact us first to find potential solutions to your problems. However, if you remain unsatisfied with your product, Microlead offers the most generous return policy in the industry with our 30-day money back guarantee. 

The following conditions and restrictions are included in the 30-day money back guarantee:

• Easy Returns 

• Return requests must be received and confirmed by Microlead within 30 days from the date the order is placed.  

• Shipping and handling charges are excluded. The refund applies only to the cost of the software package. The customer is responsible for the original shipping and handling charges, as well as the shipping charges for returning the software package. The original shipping and handling charges are listed separately on the initial order and invoice.

• Trial versions are excluded. Products that are labeled as Trial Version are not eligible for refund. However, we'll gladly replace a defective product with a similar item.

• Resalable Condition: The product CD and the enclosed material must be in its original packaging just like it was received. All instructions and templates must be retuned as well.  

• Restocking: When the Resalable Condition is not met there is a minimum of 15% restocking fee to replace parts, packaging or any other damaged or lost items. The actual fee will depend on the condition of the returned product.

• Applicability: The 30-day guarantee is for initial orders of a product only. Subsequent orders of additional licenses and annual technical support plans are handled differently. 

• Custom Software Packages: Returns of custom software packages are usually not accepted as our system engineers must perform additional work according to your specifications. All efforts to make the custom software work for you will be applied.  

Our objective is for your business to benefit greatly from the software package you invest in. We will go out of our way to ensure you get the value we promise. Before returning the software, please allow our technical support specialists to work out any issues you face when installing and using the package. 

We are here to help and we greatly appreciate your business. Please contact us for assistance when needed.

The Microlead Team.