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 Intelligent Computer Aided Dispatch System™
iCAD™ is an intelligent computer aided dispatch designed specifically for fire departments and call centers. The system provides total accountability for the dispatch center. It saves you time and effort with automated address search, box cards, and dispatching. Supports multiple departments.
Why iCAD? Key Features

The Intelligent Computer Aided Dispatch System is the perfect solution for any dispatch center. iCAD is an NFPA 1220 Class 1 System: 

  • Improve response time

  • Take the guesswork out of dispatching

  • Improve productivity and performance

  • Reduce human errors

  • Maintain better control over the system 

  • Share dispatch functions between workstations

  • Scale the system easily

  • 911 String Parsing

  • Automated Search

  • Detailed Manual Search

  • Incident Management

  • Box Card Management

  • Equipment Management

  • Reporting

  • Network Ready

  • Customizable for Your Operation
 Technical Specifications
 iCAD Pro
 Incident Management
  • Automatic and detailed event log
  • Department-specific incident numbering
  • Automatic alarm level escalation
  • Incident type and location profile
  • Automatic equipment substitution
  • One-click dispatch
  • Nearest hospitals list
  • Address and block search engine
  • Automatic equiment release
  • All information on a single screen
  • Intuitive and easy to use 
 Fire Departments
  • Detailed station profile
  • Station level status alarms
  • Station response time
  • Equipment inventory and substitutes
 Address and Block Profiles
  • Pre-plan files
  • Hazardous material tracking
  • Box card profile
  • Nearest hydrant
 911-Console Interface
  • Flexible 911 string format
  • Automatic 911 string parsing
  • Built-in address and block search engine
  • Assigns box card
  • Raw data call archive
 Equipment Monitoring
  • View all equipment and stations on file
  • Ability to change status and assignment
  • Visual and audible notification
  • Status-level timers and alarms
  • Visual editor with drag-drop
 Box Card Management
  • Visual editor with drag-drop
  • Default box card
  • Unlimited incident types
  • Unlimited alarm levels
 Built-in Reports
  • Detailed incident report
  • Call statistics reports
  • Print reports per station or department
  • Specify date ranges
 Administration 
  • Access level security
  • Supervisor console
  • Easy to use configuration assistance
  • Single and multi-user
  • Access to incident raw data
 Available Add-On Components
 Dispatch Server 
  • Radio control (depends on radio system’s capabilities)
  • Alpha-numeric paging
  • Fax
  • SMS
 Report Designer
  • Built-in report templates
  • Unlimited custom reports
  • Quick print and advanced criteria
 Mapping Interface
  • Automatically locate caller on maps
  • Additional features may be implemented depending on the mapping software capabilities
  • Ability to interact with internet mapping providers such as Google or Microsoft
 Internet Reporting
  • Web-based reporting for member stations
  • Self-service style
  • Individual incident detail report
  • Monthly stats report

Please fill out the inquiry form for more information about iCAD.
 System Requirements
  • Operating System: Windows(R) 98, 2000, XP, or Vista
  • Computer Processor: 500 MHz or better
  • Computer Memory: 500 MB or better
  • Network: Windows(R) Networking (Required if using the system with more than one workstation)
  • Server: File server (Required if using the system with more than one workstation)

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Please fill out the inquiry form for more information about iCAD.