"Price and feature differentiation alone are no longer sufficient for organizations to survive. The future of competition will involve customer experience-based differentiation. Microlead is defining the standard for designing customer-centered services."

"Using Microlead’s approach, our employees shave up to 50% off their order management time, while greatly improving overall quality and customer satisfaction."

"Solutions from Microlead also improve our ability to monitor and measure customer experience and make adjustments in real-time. Our clients will find the combination of Microlead's technology and its effective application in our business a major factor in their enhanced experience."

Small Business Consulting

"Each year, we reach for partners that can improve the way we use technology for our business, and this year one of those companies is Microlead. Microlead helps address the issues in defining critical business systems – so they're designed and implemented right the first time." 

InfoMax

"We recognize that meeting the demands of our diverse client base is challenging. InfoMax provides considerable value to us by providing easy access to information-rich customer history and enabling more productive conversations earlier in the sales process."

"Employees are able to discuss relevant options with clients, join efforts around the products and services to meet their specific needs, and accelerate our sales process."

xWork

"A tool like xWork places the spotlight on the deficiencies in the production process, and forces our team to solve them. Through the detailed order planning process we actually reached the point where we could hand the project off to production knowing the product will be built, delivered, and installed flawlessly. Additionally, we’re able to consistently exceed client expectations while reducing costs and management involvement." 

Small Business Consulting

"Solutions from Microlead will help us reach a major transformation goal of reducing our overall annual operating expenses by $1 million by 2009."

"Microlead shaves off months of effort."

"By implementing the solutions, Microlead removes the uncertainty from the change process and affords us additional leverage over business resources. This improves the quality of our execution, accelerates project resolution, and ensures strong management of our resources."

xWork Just-in-Time Inventory

"We were missing a key capability in ordering material for production on as-need-to basis to reduce inventory and free up cash."
"With xWork’s Just-in-Time purchasing, we’ve been able to keep our inventory levels to a minimum while getting the best price every time. The fully automated system is priceless.”

InfoMax

When a friend suggested we check out Microlead’s InfoMax, we had specific issues we were trying to solve on top of the usual management concerns like job scheduling, work follow-up, and periodic mailers. InfoMax helps us address these issues effectively – our customers are noticing the difference. 

iCAD

"If we hadn't been able to deploy a computer aided dispatch system that worked as expected, our ability to improve response time would have been severely impacted."

"The automated functions eliminated a lot of the back-and-forth discussions that delayed prior dispatch. The comprehensive incident management screen allows dispatchers to focus on the events and ensure rapid and proper response rather than wasting valuable time wondering what each apparatus is doing and where."

Small Business Consulting

"For small businesses interested in gaining a competitive edge or quickly capitalizing on a new market opportunity, Microlead Consulting is invaluable. Microlead's implementation plans were easy enough to that we were able to get up and running on it in a matter of days. We rapidly developed the necessary processes, enabling us to more readily take advantage of opportunities in the marketplace."

"Additionally, by getting a clear blueprint from Microlead of how to implement the solution, we shaved significant time off the implementation cycle. I highly recommend that other small businesses use Microlead Consulting as part of their growth process."

End-to-End IT Service

"No single factor is responsible for more wasted effort, rework, or dissatisfied customers than inadequate IT infrastructure."

"For many companies, improving the use of IT and its alignment with business strategy –particularly the effective use of software - is the single improvement with the biggest measurable impact. That’s exactly what we accomplished with Microlead’s comprehensive IT Service."

InfoMax

"The benefits of a comprehensive business management system are impressive in terms of impact to the bottom line, increased productivity and customer loyalty."

"As we began to grow few years ago, we knew we needed a more effective and integrated way to manage operations. With Microlead’s InfoMax, we are able to capture opportunities in the market and achieve industry leadership."

iCAD

"It takes away the hassle. You don't see the technology so you're really able to focus on the incident and the dispatch challenges." 

"They can visually manage the incident and they see all information related to the location so you don't get surprises like you used to."